MWEB - So Disappointing from an 8 year old Loyal Client. Costed me my Livelihood.!

Good Day. I upgraded my LTE package to Fibre connectivity with Mweb in mid January 2023. Been with the company since 2015. No issues. I then experienced issues with the inability to access my Mailbox. After calling, the mailbox was suspended due to the new product. So I thought, this can be resolved and advised them to restore it with all my emails in it - spoke with Sales (Suspended Accounts) I could not back this up as I could not log in again. So I was told a few days later from Technical Division , it can be done, apologies - and I mentioned that it must have all my emails in it. A few days later, received new login details - NO EMAILS RESTORED.

The run around is insane. Waiting to be called back, escalating the matter, to it being backed up (HOW) - Look, the summary is:

*Upgrading the package costed me my 8 years of life. *Empty promises *Misinformed from the Sales Inception *Poor Information Technical abilities

--> so am I the ONLY CLIENT that experienced this??

Tell me from the outset, BACK THE MAIL up, for this will be the issue.

Go back, play every call! My only cry is give back my Mailbox with the contents that were there.

Terribly and utterly disappointed! Did not expect such loyalty to cost me a part of my livelihood. Sorry MWEB, but you asked for this. Will probably be reversing the next few Debit Orders and continue to post, till I receive that SA #1 service standards!