FJ
Frans J
1 reviews | Active since Aug 2013
13 Aug 2018, 09:28
MWEB Slow speeds
For About 2 to 3 months now my line speed keeps dropping. I pay for a 4MB Uncapped line, but this whole weekend and the weekend before it was syncing at 400kb/s. They are installing Fiber in my area, I will be getting Fiber but not with MWeb. I work from home twice a week, but now with the line speed that is that slow I cant. I'm in the IT Industry and need decent line speed to connect to VPN clients.
I have reset ports and phoned in so many times I lost count, so its not just with my Line Speed that they are robbing me, but now having to phone them and follow up with them the whole time that is costing Airtime to.
Wonderful s#*t service.
Regards,
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Mweb's replyOfficial
14 Aug 2018, 14:29Good afternoon
Thank you for taking the time to raise this matter with us.
We have been unable to make contact with you.
At the time when you posted this query, your account was throttled due to exceeding the threshold on your 4Mb standard uncapped account.
I see the account has since been unthrottled.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply14 Aug 2018, 14:29
Official
Good afternoon
Thank you for taking the time to raise this matter with us.
We have been unable to make contact with you.
At the time when you posted this query, your account was throttled due to exceeding the threshold on your 4Mb standard uncapped account.
I see the account has since been unthrottled.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,