1 reviews | Active since Aug 2015
I contacted mweb about a couple of weeks ago for uncapped wifi, first they told me i can get the 8mbps line so i waited patiently for their response to get everything going. Time went by without any feedback so I contacted them again just to be told that they conveniently forgot to phone me back to tell me i can only get a 4 mbps line i said it's not a problem they should go ahead and with the order with the 4 mbps line that afternoon i got a message saying that my order have been cancelled. Again i phoned them the next day to find out what was going on while i was on the phone the lady told me i can drop the line she will contact me back it won't even take a second so i waited AGAIN. Finally phoned back and was told for the 3rd time to wait 2 weeks for the order to be processed after they said that my line will be working by the end of the month so now I cancelled other subscriptions that i would not need when my wifi is active and it seems that my wifi will only be running by the end of next month??? Its truly disappointing for such a big company to give so poor service you should be ashamed mweb. I made the decision to rather find another company who wants to do business with me the good and proper way if mweb doesn't catch a wake up by the end of next week.
Good day Allas@Peter
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day Allas@Peter
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
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