MG
Muammar G

1 reviews | Active since Jul 2017

23 Feb 2018, 20:10

Mweb Slow LTE speeds

The last month my LTE speeds has dropped drastically. I went as far as buying an external antenna, however the speeds are still poor. Downloads of 4mb on average and Uploads of 200kb on average. This is ridiculous as I cannot stream or game properly . I pay so much for a broken service. Resetting and removing sim card has not helped. Mweb promised no congestion on the RAIN network. I would like this resolved please .

0
Replies (1)
Mweb
Mweb's reply26 Feb 2018, 14:58
Official

Good day Muammar

Thank you for bringing this to our attention.

As per your discussion with our Customer Care representative, this matter is now being addressed. We will remain in contact with you until this has been resolved.

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services

Best regards,