Mweb simply doesn't care

Mweb doesn't care about their customers. Internet line was down for more than a month and absolutely no follow up from Mweb and no notification to us on the progress of fixing the fault. After the line was down for a month, They now refuse to give me re-reimbur*****t as promised. Their staff do not care when you phone them, transfer you to the "manager" only to wait until infinity. They could not even care to create a fault with Telkom when our 8meg line dropped to under 4 megs for no reason, despite us paying the fee for an 8meg line. Trust me, you are better off going with Telkom because at least you get to deal directly with them, as it's pointless when your ISP doesn't do what is necessary to deal with them and keep their clients up to date.