1 reviews | Active since Mar 2009
MWEB simply could not give a damn
<p>I have been a client with Mweb for over 15 years now in both business and private .</p> <p>I received a new router from MWEB 2 days ago.</p> <p>Since then I have been trying to get the router to accept the password to connect to the extender and the printer.</p> <p>Let me emphasize that I have never had a problem with the old Mweb router, the Netgear router or the Pace router.</p> <p> </p> <p>There is no doubt that there is a fault with the router however, after trying to sort out this problem telephonically and refusing to accept the blindly obvious fact that it is faulty, it just seems to much trouble for Mweb to have the router swapped out to keep me as a client.</p> <p>Ciao Mweb</p> <p> </p> <p> </p> <p> </p>
Good Day Clive
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good Day Clive
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good Day Clive,
Thank you for allowing us the opportunity to address the query.
Our customer care team have since been in contact with you to confirm that the connection is now stable, after the router was replaced.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Good Day Clive,
Thank you for allowing us the opportunity to address the query.
Our customer care team have since been in contact with you to confirm that the connection is now stable, after the router was replaced.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Thank you MWEB.
It took about a week of constant abdication but I finally found someone who understood the problem and sorted it out in 48 hours.
Kudos.
It would be amazing if there were more like you at MWEB
Thank you MWEB.
It took about a week of constant abdication but I finally found someone who understood the problem and sorted it out in 48 hours.
Kudos.
It would be amazing if there were more like you at MWEB