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guybragge G

1 reviews | Active since Jul 2017

15 Jun 2018, 12:15

Mweb, shuts down account without warning or contacting me. I've had my acount for 20 years.

I have an email address with mweb for 20 years. A few days ago, my email address stopped working. I tried resetting my password etc. Eventually, after being on hold forever, i sopke to someone at Mweb. They told me my account was 'Shut down' due to spamming activity. I wouldnt know how to spam if my life depoended on it. Mweb, did not contact me to ask me about the 'spamming' or to warn me they were going to shut my email address dowm. They just did it. And the best part is the continue to bill me for the 'service'. I also discovered thart I have been chared for 1 gig of data per month for the last 20 years. I have never used it, as I never knew i had it. Mweb, if you are going to shut off your customers email, I think you could contact us first. Funny how if payment is a day late, you manage to contact us them, very quickly.

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Replies (1)
Mweb
Mweb's reply02 Jul 2018, 11:53
Official

Good day guy-bragge

Thank you for taking the time to bring this matter to our attention.

We checked the account and see that you have since been in touch with our contact center and that it has been addressed.

Should you require any further assistance, please feel free to call our contact center.

Kind regards

MWEB Client Services