Mweb shunt their customers around from pillar to post

Mweb, I am sick of losing money as a result of your lack of customer service. I moved house on 01/12/2017 and Openserve came to connect my fibre. The Openserve technician advised me that I now need to contact Mweb to install my fibre modem and activate my fibre connection. On calling Mweb yesterday, 04/12/2017, the call centre agent told me that I need to get a B-reference number from Openserve. I called Openserve only for them to first of all ask me for an order number which I don’t have because it’s Mweb’s order number to Openserve. Secondly, Openserve advised me that they don’t deal with the customer and only deal with the service provider. So Mweb, please tell me how am I supposed to get a B-reference number and what am I supposed to do to get my fibre connected? I am currently paying for ADSL with both Telkom and Mweb and Telkom won’t cancel my ADSL line as they say that Mweb have to cancel it so currently, I am paying for a service which I am not getting. Mweb, please tell me, do I have to go to another service provider before I get any form of customer service???