MWEB = SHOWING THE WORLD HOW POOR SERVICE DELIVERY CAN BE

Hi (I usually greet in a much more friendly manner, but you DO NOT deserve to even be GREETED in a friendly manner)

Never in my life have I EVER had to deal with more ***********, USELESS and ******** people as I have had to deal with over the past 18 days (Just to avoid confusion, I am referring to MWEB South Africa).

In the 23rd of April I phoned MWEB to have fibre installed. All started quite well as the first person I spoke to (obviously just trying to make a sale) actually made me feel very confident about the decision I made to part with R859 of my hard-earned money each month and because the installation was done by a competent company (VUMATEL). Just a pity I decided to go through the most *********** service delivery company in the world... (never again). The modem also arrived 2 days later, which means the courier company you are making use of is competent as well. Since then I have phoned more than 20 times just to get my fibre activated. Every, single person PROMISING me that all is sorted out and it would not take more than 48hours for me to start enjoying my fibre.

TODAY I phoned AGAIN and was told by yet ANOTHER, ***********, UNTRAINED (probably) MWEB employee that I have to wait until tomorrow to get this sorted out.

As a country and across the world we are going through an extremely scary time/period. We actually have a lot of essential companies across the world that have AMAZING employees working on the frontline to keep everyone going. MWEB, you are not one of these companies. You should be ashamed of yourselves and you should not ever be allowed to be classified as an essential service. You are paying useless people to work every day without achieving anything. This also means you are adding to the negative impact on the world economy, as you are paying people to do NOTHING!