Mweb should reconsider there whole lives.

We have had no internet since 27th of February 2025, I believe there has been a problem, but this is only by me checking on google and seeing other people’s frustration as well. I understand that these things happen, but I find it absolutely appalling that they do have the decency to communicate the problem with us. This is not my first, second or third bad experience with Mweb. It can be off for a week or more, yet they would still be expecting to receive there full instalment at the end of the month. That to me is very unreasonable. Can anyone from Mweb, please as a service provider, that promised to provide a service in exchange for money. Please please give us some feedback.