MWEB should be reviewed by the ombudsman

If you haven't picked an internet service provider, DON'T GO WITH MWEB!!!!!!!!! Their customer service is non existent. I pay R1000 a month for a fibre line which has been intermittent since day one. They don't respond to emails and I sometimes wait an hour and 10 minutes to get them on the phone. The latest piece of **** excuse was that the problem is my router (which they supp**** by the way) - I dropped R2.5k on a new router over the weekend and the situation is even worse. If I could get hold of them I would cancel my contract immediately but I can't even get hold of them to do that! I should have come onto here to check that they already had a one star rating and should have steered clear of MWEB. So much stress and a huge waste of money for nothing!