MWeb shockingly long waiting period for support!

Having been a client of MWeb for more than 25 years, I am questioning my choice due to pathetic online and telephonic support. Online I have been waiting for 50 minutes to change my password since it was created decades ago. I am now also waiting in line telephonically for 15 minutes and am still caller number 9! This is not what I would describe as service. Kindly employ more support representatives! Shocking!!!! I will go hunting for an alternative once I have my password.