MWEB-SHOCKING SERVICE! (Lack of)

Mweb customer care DOES NOT deserve even a one star!! Dialing their number ***, following the voice prompts until have to press 1 to confirm the details, then can't get past that, keeps saying ''you did not make a valid selection'' - SERIOUSLY????!! Soooo frustrating as I need urgent Technical Support but cannot speak to one living soul as cannot get past the confirmation prompt - even reported on the website but been almost 2 weeks now STILL NOTHING, no response BUT can send me automated mail saying I am over quota but yet cannot respond to my request for technical support??? Can't even get through to Mweb Sales either! Truly shocking and extremely such a Big Let down - will not recommend using Mweb at all!!