MWEB shocking service

I have never has such a bad experience EVER,

We are moving house, we have notified MWeb the 1st of May of this and still absolutely nothing has been done. We are mailed with tech instruction that we must carry our to find an object number on the Vumatel box at the new property, (instructions does not deliver any results) and MWEB tells us to resolve with Vumatel, Vumatel tells us to resolve with MWEB.

MWEB, YOU credit my account for services, NOW DELIVER!!

Gerhard Louw ***