MWEB Shocking Service

I must bring to your attention the shocking service I have received from your company MWEB.

I had a billing query and the only email address I could find was *** sent on the 24th of March. I received an automated reply that my query will be dealt with, within 24/48 hours. I received no response and sent a follow up query 3 days later with the same automated response. I then phoned the billing line and was kept waiting for 14 minutes and put the phone down as I was not prepared to wait any longer. I then immediately sent another mail headed up "SHOCKING SERVICE" with the same automated response. To date I have not heard a word from anybody??? I would like to think that this is a one off but my conclusion is that you have huge issues dealing with customers and their complaints.

Needless to say, I am looking around for an alternative provider.

Thanks