IS
Ian S
1 reviews | Active since Aug 2019
02 Sept 2026, 21:36
Mweb Shocking Service
They do not care about existing customers. They do not communicate with you, they never return requested phone calls, the agents cannot make any decisions, when you get passed on to another agent you can wait over 2 hours, the response on their App took over 4 hours, they do not phone you and tell you why there is a delay in their fulfilling your order. Their service is terrible. Their complaints department also do not respond to you. You can only contact them by phone. There are no email address nor are there any offices that you can go to.
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Replies (1)
Mweb's replyOfficial
03 Sept 2026, 08:41Hello Ian,
We understand how frustrating it must be to feel unsupported when trying to get assistance and updates regarding your service. Difficulty reaching support and not receiving the communication you expect is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and see how we can assist. Your feedback regarding the communication, response times, and overall support experience will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers feel supported when they reach out.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel unsupported when trying to get assistance and updates regarding your service. Difficulty reaching support and not receiving the communication you expect is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and see how we can assist. Your feedback regarding the communication, response times, and overall support experience will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers feel supported when they reach out.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 08:41
Official
Hello Ian,
We understand how frustrating it must be to feel unsupported when trying to get assistance and updates regarding your service. Difficulty reaching support and not receiving the communication you expect is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and see how we can assist. Your feedback regarding the communication, response times, and overall support experience will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers feel supported when they reach out.
Kind regards,
Mweb Team
We understand how frustrating it must be to feel unsupported when trying to get assistance and updates regarding your service. Difficulty reaching support and not receiving the communication you expect is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and see how we can assist. Your feedback regarding the communication, response times, and overall support experience will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers feel supported when they reach out.
Kind regards,
Mweb Team