1 reviews | Active since Nov 2011
MWEB SHOCKING SERVICE
MWEB your support is shocking - 5 hours on the line ( cut off 4 times) just to get hold of an agent. Second day 47 minutes after phoning 07:30 when they open ( I was no.2 and it took 47 minutes to be assisted - do you only have 1 agent as your message says all agents are busy - if i am no 2 in line where are the "other" agents. Requested my mail box be increased to 50GB - still waiting for upgrade - my business depends on emails - 3 day today that I cannot receive or send emails - you are costing me 3 days of productivity and income I am furious - if you see this message phone me asap - 25 years client and not once did you wait for payment - waiting 5 hours to be assisted is ridiculous and we are only but a number it seems - total B/S
The frustration and urgency in your experience is fully understood, especially as a long-standing 25-year client who has faced extended wait times, repeated call drops, and delays in receiving support when your business depends on uninterrupted email access. The impact on your productivity and income over the past few days while waiting for the 50GB mailbox upgrade is noted with concern.
Your loyalty over the years is sincerely appreciated. This request has been escalated urgently to the Sales Team to prioritise your mailbox upgrade and arrange immediate contact to resolve this without further delay. The challenges experienced with support accessibility, call handling times, and overall service have also been shared with the Service Quality Team for internal review.
If further assistance is needed, you are welcome to send a direct message on Hello Peter so this can be prioritised accordingly.
Kind regards,
Mweb Team
The frustration and urgency in your experience is fully understood, especially as a long-standing 25-year client who has faced extended wait times, repeated call drops, and delays in receiving support when your business depends on uninterrupted email access. The impact on your productivity and income over the past few days while waiting for the 50GB mailbox upgrade is noted with concern.
Your loyalty over the years is sincerely appreciated. This request has been escalated urgently to the Sales Team to prioritise your mailbox upgrade and arrange immediate contact to resolve this without further delay. The challenges experienced with support accessibility, call handling times, and overall service have also been shared with the Service Quality Team for internal review.
If further assistance is needed, you are welcome to send a direct message on Hello Peter so this can be prioritised accordingly.
Kind regards,
Mweb Team