IS
Ian S
1 reviews | Active since Aug 2019
24 Aug 2026, 15:06
Mweb shocking service
I have been waiting almost a month for Mweb to reconnect my internet a result of my moving homes. I have phoned numerous times only to be told that this will be activated but nothing has been done. I sent a notification to their complaints department which has been ignored. Despite my frequent asking I was not allowed to speak to any senior person in mweb. I have never been treated so poorly like this by any other contractor. Their service is shocking. I've been with Mweb for over 20 years and to be treated like this is shocking.
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Mweb's replyOfficial
24 Aug 2026, 15:21Hello Ian,
Thank you for taking the time to share your feedback and for your loyalty over the past 20 years. We understand how disappointing and frustrating it must be for your move to a new premises to have taken this long, especially after numerous follow-ups and attempts to obtain updates on your order.Having reviewed your account, we can confirm that you have been in contact with our Sales Team, who have provided clarification regarding the applicable turnaround times. While we appreciate that the delays have been upsetting, the team continues to work closely with the network provider to ensure the installation is completed as smoothly as possible and at the earliest available opportunity.We recognise that your moving experience has not gone as smoothly as expected and that your interactions while seeking updates have fallen short of the service standards we aim to provide. Your feedback will be shared with our Service Quality Team for review and improvement.We value your longstanding support and appreciate your patience while the order progresses. Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback and for your loyalty over the past 20 years. We understand how disappointing and frustrating it must be for your move to a new premises to have taken this long, especially after numerous follow-ups and attempts to obtain updates on your order.Having reviewed your account, we can confirm that you have been in contact with our Sales Team, who have provided clarification regarding the applicable turnaround times. While we appreciate that the delays have been upsetting, the team continues to work closely with the network provider to ensure the installation is completed as smoothly as possible and at the earliest available opportunity.We recognise that your moving experience has not gone as smoothly as expected and that your interactions while seeking updates have fallen short of the service standards we aim to provide. Your feedback will be shared with our Service Quality Team for review and improvement.We value your longstanding support and appreciate your patience while the order progresses. Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply24 Aug 2026, 15:21
Official
Hello Ian,
Thank you for taking the time to share your feedback and for your loyalty over the past 20 years. We understand how disappointing and frustrating it must be for your move to a new premises to have taken this long, especially after numerous follow-ups and attempts to obtain updates on your order.Having reviewed your account, we can confirm that you have been in contact with our Sales Team, who have provided clarification regarding the applicable turnaround times. While we appreciate that the delays have been upsetting, the team continues to work closely with the network provider to ensure the installation is completed as smoothly as possible and at the earliest available opportunity.We recognise that your moving experience has not gone as smoothly as expected and that your interactions while seeking updates have fallen short of the service standards we aim to provide. Your feedback will be shared with our Service Quality Team for review and improvement.We value your longstanding support and appreciate your patience while the order progresses. Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback and for your loyalty over the past 20 years. We understand how disappointing and frustrating it must be for your move to a new premises to have taken this long, especially after numerous follow-ups and attempts to obtain updates on your order.Having reviewed your account, we can confirm that you have been in contact with our Sales Team, who have provided clarification regarding the applicable turnaround times. While we appreciate that the delays have been upsetting, the team continues to work closely with the network provider to ensure the installation is completed as smoothly as possible and at the earliest available opportunity.We recognise that your moving experience has not gone as smoothly as expected and that your interactions while seeking updates have fallen short of the service standards we aim to provide. Your feedback will be shared with our Service Quality Team for review and improvement.We value your longstanding support and appreciate your patience while the order progresses. Should you require any further assistance, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team