MWEB SHOCKING SERVICE

I have been a customer with MWeb for about 10 years and never had a problem. On 6 November 2021, my router was struck by lightning. I phoned MWeb on the 7 was advised to get a new router. Went and bought one then the lady at MWeb told me the problem was with Telkom. Mweb contacted Telkom and Telkom tested the line and said everything was fine with the line. On 9 November, I ordered the fiber. I keep phoning MWEB to get transferred to different departments and no one can give me an answer or assist me. On Monday MWEB sent me a new router, this morning I phoned again, the same thing, 29th in the queue hold on, explain my situation to the consultant get told to hold on and I am still holding on after 20 minutes. In the meantime, I am paying for no service from MWEB. The service is shocking and I want to cancel the contract with MWEB to collect your router and I will go to TELKOM. ***.