IS
Ian S
1 reviews | Active since Aug 2019
29 Aug 2026, 07:42
MWEB SHOCKING SERVICE
I complained a short while that I have no internet connection in my new home despite having phoned Mweb on numerous occasions. It is now a month and still no connection. They keep apologizing and telling me that they have contacted Openserve who will make the necessary connection but no action has been taken. As I mentioned before I have been with Mweb for over 20 years and never experienced such shocking service. You cannot speak to a senior person. They do not have an office open to the public. I have had to purchase over a R1000 in airtime and mweb are not at all concerned. I don't know how to get any action from Mweb.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
31 Aug 2026, 10:03Hi Ian,
We understand how frustrating this must be, especially after waiting a month for your connection and having made several attempts to get the matter resolved. We can confirm that an escalation has been submitted to Openserve, and our teams are actively working with them towards a resolution.We appreciate your patience and continued engagement with us while the teams work to get your connection up and running.Kind regards,
The Mweb Team
We understand how frustrating this must be, especially after waiting a month for your connection and having made several attempts to get the matter resolved. We can confirm that an escalation has been submitted to Openserve, and our teams are actively working with them towards a resolution.We appreciate your patience and continued engagement with us while the teams work to get your connection up and running.Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 10:03
Official
Hi Ian,
We understand how frustrating this must be, especially after waiting a month for your connection and having made several attempts to get the matter resolved. We can confirm that an escalation has been submitted to Openserve, and our teams are actively working with them towards a resolution.We appreciate your patience and continued engagement with us while the teams work to get your connection up and running.Kind regards,
The Mweb Team
We understand how frustrating this must be, especially after waiting a month for your connection and having made several attempts to get the matter resolved. We can confirm that an escalation has been submitted to Openserve, and our teams are actively working with them towards a resolution.We appreciate your patience and continued engagement with us while the teams work to get your connection up and running.Kind regards,
The Mweb Team