RG
Rajen G
1 reviews | Active since Sept 2020
01 Feb 2025, 10:21
Mweb Shocking Sales Service
I app**** to get Fibre to our apartment in Dec.For a supposedly new age company, service is shocking. The sign up was easy but the link to Openserve seems a challenge. I tried calling the help center. The agent left me on hold until the call cut off. Tried calling back and been on hold for 30 min already, over and above the 30m before this. Absolutely disgusting. Still not resolved.
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Rajen G's updateReviewer Update
01 Feb 2025, 10:52I have since spoken to a helpful gentleman, Ashwin. He confirmed that Openserve is not connected to the complex, yet MWEB confirmed that it was on their website. He had to offer Vumatel at a much reduced benefit. I had to accept this, to avoid further delays. This is clearly a case of misleading advertising as well. Prices are less beneficial with the Vumatel package.
RG
Rajen G's update01 Feb 2025, 10:52
Reviewer Update
I have since spoken to a helpful gentleman, Ashwin. He confirmed that Openserve is not connected to the complex, yet MWEB confirmed that it was on their website. He had to offer Vumatel at a much reduced benefit. I had to accept this, to avoid further delays. This is clearly a case of misleading advertising as well. Prices are less beneficial with the Vumatel package.