MWeb Shame service

Eisjh MWEB. My first experience with you is not good. New Fibre connection just don't work. No way to connect or make contact with your Technical staff. Are you there? Is that your standard of delivering? Your answer to many queries is... Alternatively, you may call the team direct on *** for an update and immediate assistance. Problem is... If you phone, they reply with... Sorry, can't take your call right now. Please phone later. WHAT IS THAT FOR IMMEDIATE ASSISTANCE???