Mweb sham!

We are waiting on a refund of extra money paid to Mweb last month. The consultant informed us that it would take 2-3 working days. We are now on the 11th Jan and the documents for the refund were sent on the 23rd December.

I have wasted R55 in airtime waiting for someone to answer the call from their billing department. When we ask to verify our numbers, the cellphone number indicates incorrect. We have tried and tried contacting them and no luck.

They have now taken our R400 extra payment and the airtime that we have wasted trying to get ahold of them, I will be lodging this further and opening up a case. As we have emails from the consultant as well as our bank statements.

Their service is terrible. And call center even worse. The only department you can get through easily is sales (conveniently)