Mweb Service...the worst!

Frustating beyond belief. 1. Trying to upgrade my Fibre to a better plan online. Does not recognise my ID! 2. Tried to call tech assistance - no response after 10 minutes 3. Logged a query online - get a call hours later with call terminated by Mweb literally within 2 seconds. They don't call back 4. Get a call next morning while I am in a meeting at 8:30. I ask for a call back in one hour. No problem says a friendly voice on the other side. No call back comes through. 5. Receive a call from Mweb at 12:29 to sell me VOIP!!!! They know nothing about my query and "put me through". I end up with tech support who says I should be with "sales" and "put me through". I talk to sales person who now has my profile open in front of him (in his words), then the line goes dead. Does he phone me back with my profile and phone number open in front of him? NO! 6. I log my unhappiness online again...still waiting for a call back.