gG
gayatoenesa G
1 reviews | Active since Mar 2009
25 Mar 2026, 13:26
Mweb services suck!
am frustrated because after not being assisted properly on their live chat, I opted to call them I am frustrated because after not being assisted properly on their live chat, I opted to call them. I was told that l am third in the queue and will be attended to shortly. After ONE HOUR and TWENTY minutes, I was still third in the queue and all my funds were gone to waste, resulting in my call being aborted with no resolved issues. I want to add that their technical support is just as bad. I'm stuck with a frustrating connection!
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
25 Mar 2026, 13:37Hi ***atoenesa, thank you for reaching out and sharing what you’re experiencing. We understand how frustrating it is to deal with a connection issue while also trying to manage changes to your service. We’ve reviewed your account and can see that a request was submitted to cancel one of the services. This has been escalated for cancellation, and it is currently in progress. To help move the connection issue forward, please share a bit more detail on what you’re experiencing (for example, whether the connection is completely down, intermittent, or slow). This will allow us to guide you more accurately and ensure the right support is provided. We’ll continue to monitor the cancellation request while assisting you with the connection concern. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 13:37
Official
Hi ***atoenesa, thank you for reaching out and sharing what you’re experiencing. We understand how frustrating it is to deal with a connection issue while also trying to manage changes to your service. We’ve reviewed your account and can see that a request was submitted to cancel one of the services. This has been escalated for cancellation, and it is currently in progress. To help move the connection issue forward, please share a bit more detail on what you’re experiencing (for example, whether the connection is completely down, intermittent, or slow). This will allow us to guide you more accurately and ensure the right support is provided. We’ll continue to monitor the cancellation request while assisting you with the connection concern. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
gG
gayatoenesa G's updateReviewer Update
25 Mar 2026, 17:59Thanks for responding. Firstly it's a pity that I have to use an independent platform to get the attention that I deserve as a loyal client. I trust that l will not be debited with the extra amount which I am not accountable for.
Our service is dropped intermittently. I also have been using an extender perfectly. Currently it is more off than working ( intermittently also). This is just as frustrating.
I am pleased that my frustrations, after losing all my airtime till it was completely used while waiting in the queue for an hour and TWENTY minutes, will be something of the past. I am eagerly waiting to see the different in my usage and that the extra amount has been removed.
Once again. Thanks
Our service is dropped intermittently. I also have been using an extender perfectly. Currently it is more off than working ( intermittently also). This is just as frustrating.
I am pleased that my frustrations, after losing all my airtime till it was completely used while waiting in the queue for an hour and TWENTY minutes, will be something of the past. I am eagerly waiting to see the different in my usage and that the extra amount has been removed.
Once again. Thanks
gG
gayatoenesa G's update25 Mar 2026, 17:59
Reviewer Update
Thanks for responding. Firstly it's a pity that I have to use an independent platform to get the attention that I deserve as a loyal client. I trust that l will not be debited with the extra amount which I am not accountable for.
Our service is dropped intermittently. I also have been using an extender perfectly. Currently it is more off than working ( intermittently also). This is just as frustrating.
I am pleased that my frustrations, after losing all my airtime till it was completely used while waiting in the queue for an hour and TWENTY minutes, will be something of the past. I am eagerly waiting to see the different in my usage and that the extra amount has been removed.
Once again. Thanks
Our service is dropped intermittently. I also have been using an extender perfectly. Currently it is more off than working ( intermittently also). This is just as frustrating.
I am pleased that my frustrations, after losing all my airtime till it was completely used while waiting in the queue for an hour and TWENTY minutes, will be something of the past. I am eagerly waiting to see the different in my usage and that the extra amount has been removed.
Once again. Thanks
Mweb's replyOfficial
26 Mar 2026, 11:14Hi ***atoenesa,
Thank you for sharing your experience. We completely understand how frustrating it must have been to lose airtime while waiting on hold for over an hour, and to deal with intermittent service despite using an extender. We recognise how disruptive this has been and why it has caused significant frustration.
Upon reviewing your line, no visible issues were detected. However, we have performed a port reset to help stabilise the connection. We recommend monitoring your service over the next period to see if the intermittency persists.
If you continue experiencing disconnections, the next step would be to perform a process of elimination:
Switch off the extender and connect directly to the main router.
Monitor the connection to see if the intermittent drops continue.
If there are no disconnections when connected to the main router, the extender may be causing the issue. You can attempt resetting and reconfiguring the extender to resolve it.
Please note that hardware not supp**** by Mweb, such as your extender, is not supported by our team, and we won’t be able to troubleshoot the extender itself if it is the cause.
If the disconnections continue even when connected directly to the main router, please send us a direct message on Hello Peter so our team can investigate further and provide assistance.
We’re committed to ensuring your connection becomes stable and to improving your overall experience with Mweb going forward.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating it must have been to lose airtime while waiting on hold for over an hour, and to deal with intermittent service despite using an extender. We recognise how disruptive this has been and why it has caused significant frustration.
Upon reviewing your line, no visible issues were detected. However, we have performed a port reset to help stabilise the connection. We recommend monitoring your service over the next period to see if the intermittency persists.
If you continue experiencing disconnections, the next step would be to perform a process of elimination:
Switch off the extender and connect directly to the main router.
Monitor the connection to see if the intermittent drops continue.
If there are no disconnections when connected to the main router, the extender may be causing the issue. You can attempt resetting and reconfiguring the extender to resolve it.
Please note that hardware not supp**** by Mweb, such as your extender, is not supported by our team, and we won’t be able to troubleshoot the extender itself if it is the cause.
If the disconnections continue even when connected directly to the main router, please send us a direct message on Hello Peter so our team can investigate further and provide assistance.
We’re committed to ensuring your connection becomes stable and to improving your overall experience with Mweb going forward.
Kind regards,
Mweb Team
Best regards,
Mweb's reply26 Mar 2026, 11:14
Official
Hi ***atoenesa,
Thank you for sharing your experience. We completely understand how frustrating it must have been to lose airtime while waiting on hold for over an hour, and to deal with intermittent service despite using an extender. We recognise how disruptive this has been and why it has caused significant frustration.
Upon reviewing your line, no visible issues were detected. However, we have performed a port reset to help stabilise the connection. We recommend monitoring your service over the next period to see if the intermittency persists.
If you continue experiencing disconnections, the next step would be to perform a process of elimination:
Switch off the extender and connect directly to the main router.
Monitor the connection to see if the intermittent drops continue.
If there are no disconnections when connected to the main router, the extender may be causing the issue. You can attempt resetting and reconfiguring the extender to resolve it.
Please note that hardware not supp**** by Mweb, such as your extender, is not supported by our team, and we won’t be able to troubleshoot the extender itself if it is the cause.
If the disconnections continue even when connected directly to the main router, please send us a direct message on Hello Peter so our team can investigate further and provide assistance.
We’re committed to ensuring your connection becomes stable and to improving your overall experience with Mweb going forward.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating it must have been to lose airtime while waiting on hold for over an hour, and to deal with intermittent service despite using an extender. We recognise how disruptive this has been and why it has caused significant frustration.
Upon reviewing your line, no visible issues were detected. However, we have performed a port reset to help stabilise the connection. We recommend monitoring your service over the next period to see if the intermittency persists.
If you continue experiencing disconnections, the next step would be to perform a process of elimination:
Switch off the extender and connect directly to the main router.
Monitor the connection to see if the intermittent drops continue.
If there are no disconnections when connected to the main router, the extender may be causing the issue. You can attempt resetting and reconfiguring the extender to resolve it.
Please note that hardware not supp**** by Mweb, such as your extender, is not supported by our team, and we won’t be able to troubleshoot the extender itself if it is the cause.
If the disconnections continue even when connected directly to the main router, please send us a direct message on Hello Peter so our team can investigate further and provide assistance.
We’re committed to ensuring your connection becomes stable and to improving your overall experience with Mweb going forward.
Kind regards,
Mweb Team
Best regards,