Mweb Services really bad

I Have moved more then a month ago. The new estate i moved to was already fibre ready but with a different company then the prev place i installed vumatel with. I clearly stated this in my first email to mweb when i moved and needed my internet to be moved to my new place. They then went and loaded the order with vumatel and for about 4 week i heard nothing from any one even though loading many query's with mweb and calling many times. Someone then called me and promised to get the problem fixed with the actual fibre company Metrofibre and promised me 2 weeks or less for my things to be sorted out. Up to now still no one has called me back yet again metro fibre does not know whats going on from mweb side and still i have no internet.