Mweb services are very slow…you hold until nobody assists.. especially on WhatsApp or on the App
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Mweb's replyOfficial
14 May 2026, 16:35
Hi Rethabile, we can see this experience has been frustrating, especially when you’re left waiting on WhatsApp or through the app without getting timely assistance. Slow response times and lack of engagement when you need help can understandably feel like you’re not being supported properly, particularly when you’re trying to resolve a service issue.To help us get this properly looked into, please share a brief description of the issue you were trying to resolve. This will allow us to identify the right support path and ensure it’s directed to the correct team for action.We’ll use the details to help address what went wrong and improve the support experience going forward.Kind regards, The Mweb Team
Best regards,
Mweb's reply14 May 2026, 16:35
Official
Hi Rethabile, we can see this experience has been frustrating, especially when you’re left waiting on WhatsApp or through the app without getting timely assistance. Slow response times and lack of engagement when you need help can understandably feel like you’re not being supported properly, particularly when you’re trying to resolve a service issue.To help us get this properly looked into, please share a brief description of the issue you were trying to resolve. This will allow us to identify the right support path and ensure it’s directed to the correct team for action.We’ll use the details to help address what went wrong and improve the support experience going forward.Kind regards, The Mweb Team