Mweb services are pathetic, they should not be allowed to be operating

Hi, today i tried calling mweb as i have mweb openserve. I am moving homes and the place i am moving too has new complexes. I was taken by surprise after speaking to the mweb customer services, sales, support i was going to every department with no proper explanation. They kept telling me they cant find the address i said there is vuma in the area i had to call the complex manager, they kept asking for the complex name. The complex doesnt have a name as it is behind the shopping complex. On the map it was showing the older units and not the newer ones which i was told it will be needed to register a new address. A coloured speaking guy eventually took my call. He refused to let me talk and tell him it is picking up the othwr units besides my newer unit that i am moving into. He kept cutting me off,it was such a rude response, he never stopped being rude to me on that call, i eventually started getting frustrated as i kept repeating myself but seemed to be going nowhere. The complex does not have a name but i screenshot the flat on google maps and even sent it to an agent who first tried to help me showing them the complex is behind the shopping complex. I had to even call the complex manager whom i was liaising with to put my deposit. The agent kept responding saying he hated estate agents as they just want to sell the property and not looking at other aspects of whats needed to load fibre. I really tried to keep my cool. The address the property manager had given me i managed to choose my unit 46. And put an order through for vuma to be loaded on there. The order was successful. But because i told the guy i put the order through he went and lodged a ticket about me to Vuma. Then vuma sent me an email saying my order is on hold due to impeding my address or location. I was disoriented by this call and by the way this guy kept speaking abruptly. When i told him he is not letting me speak he came back with a sarcastic comment saying i am letting you speak but you are not gonna get anywhere he told me i will realize that i will not be able to get fibre. But i said the order went through on the system with the correct address. He ensured he lodge a ticket to vuma. I am very upset with the services and rude speaking from mweb agents that answrred thhat call. That guy was the rudest. I am hoping to be called by a higher in charge person of mweb so i can give them my details so they can pull the call log out as all calls are recorded. He should not be allowed to speak to customers. I am a customers for years now with mweb but to be treated like this was such a horrible thing to go through.