GK
Gareth K
1 reviews | Active since Nov 2011
01 May 2026, 11:19
Mweb service utterly pathetic
I find your service utterly pathetic. I have nearly waisted all my airtime on the 1st day of the month on hold for support, and been trying on the app for over 2hours, after mweb have completely reshuffled my account the wrong way.
I will be contacting ISPA, I have lost my email address after I have spoken to a consultant and was assured I would not.
This is not on, I have month bills to pay and receive communication through my email
Helpful (0)
Replies (14)0
Replies (14)
Mweb's replyOfficial
04 May 2026, 09:50Hi Gareth, we’re following up on your query to ensure you continue receiving the support you need. Our Hello Peter team operates Monday to Friday from 08:00 to 17:00, and we are offline on weekends as well as public holidays such as National Workers’ Day. Please reach out via private message and we will attend to your request promptly during our support hours and guide you through to resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply04 May 2026, 09:50
Official
Hi Gareth, we’re following up on your query to ensure you continue receiving the support you need. Our Hello Peter team operates Monday to Friday from 08:00 to 17:00, and we are offline on weekends as well as public holidays such as National Workers’ Day. Please reach out via private message and we will attend to your request promptly during our support hours and guide you through to resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
05 May 2026, 17:01Today I sat on hold being "first" in the que for 2hrs38min. I try using the mweb chat app and its worse. I took a screen shot of the amount of time on hold. Your customer service is non existent. You have billed me wrong and I am trying to rectify it! My customer number ***.
GK
Gareth K's update05 May 2026, 17:01
Reviewer Update
Today I sat on hold being "first" in the que for 2hrs38min. I try using the mweb chat app and its worse. I took a screen shot of the amount of time on hold. Your customer service is non existent. You have billed me wrong and I am trying to rectify it! My customer number ***.
Mweb's replyOfficial
06 May 2026, 09:13Hi Gareth, we understand how frustrating it must have been to wait over two hours on hold, especially while trying to resolve a billing issue that has already caused inconvenience. That’s not the level of service we aim to deliver, and we do hear your frustration clearly. We’ve now requested our billing team to urgently investigate your account (Customer number: ***) and assist with reviewing and correcting the billing concern you’ve raised. They will pick this up and work through the discrepancy to ensure it is properly resolved. We’ll keep the matter with the billing team until it has been fully actioned and addressed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply06 May 2026, 09:13
Official
Hi Gareth, we understand how frustrating it must have been to wait over two hours on hold, especially while trying to resolve a billing issue that has already caused inconvenience. That’s not the level of service we aim to deliver, and we do hear your frustration clearly. We’ve now requested our billing team to urgently investigate your account (Customer number: ***) and assist with reviewing and correcting the billing concern you’ve raised. They will pick this up and work through the discrepancy to ensure it is properly resolved. We’ll keep the matter with the billing team until it has been fully actioned and addressed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
06 May 2026, 09:46You can contact me on ***. I do not have another 2hrs38min to be put on hold.
GK
Gareth K's update06 May 2026, 09:46
Reviewer Update
You can contact me on ***. I do not have another 2hrs38min to be put on hold.
Mweb's replyOfficial
06 May 2026, 10:19Hi Gareth. We’ve now logged your request with our billing team . Once they’ve completed their review, they’ll update your account accordingly and progress the resolution from their side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply06 May 2026, 10:19
Official
Hi Gareth. We’ve now logged your request with our billing team . Once they’ve completed their review, they’ll update your account accordingly and progress the resolution from their side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
06 May 2026, 10:35We were billed R480 for the LTE service which we canceled. On the bill it states we paying for i, from the 01/05/2026 to the 31/06/2026. We cancelled this service on the 30/03/2026, so that one month notice was given.
GK
Gareth K's update06 May 2026, 10:35
Reviewer Update
We were billed R480 for the LTE service which we canceled. On the bill it states we paying for i, from the 01/05/2026 to the 31/06/2026. We cancelled this service on the 30/03/2026, so that one month notice was given.
Mweb's replyOfficial
06 May 2026, 10:44Hi Gareth. We’ve now logged your request with our billing team . Once they’ve completed their review, they’ll update your account accordingly and progress the resolution from their side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply06 May 2026, 10:44
Official
Hi Gareth. We’ve now logged your request with our billing team . Once they’ve completed their review, they’ll update your account accordingly and progress the resolution from their side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
08 May 2026, 10:01And still no reply. It is now the 08/05. How long does it take to contact a paying customer??
GK
Gareth K's update08 May 2026, 10:01
Reviewer Update
And still no reply. It is now the 08/05. How long does it take to contact a paying customer??
Mweb's replyOfficial
08 May 2026, 10:13Hi Gareth, we hear your frustration, especially given the repeated follow-ups and the lack of response from the billing team. We understand how unacceptable it feels to be waiting this long without clear feedback as a paying customer. A further follow-up has now been submitted to the Billing Team and flagged for urgent attention so it can be prioritised and actioned without further delay. We are actively pushing for a response to be provided to you as soon as possible. We’ll continue monitoring this closely and ensure you’re updated as soon as feedback is received. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply08 May 2026, 10:13
Official
Hi Gareth, we hear your frustration, especially given the repeated follow-ups and the lack of response from the billing team. We understand how unacceptable it feels to be waiting this long without clear feedback as a paying customer. A further follow-up has now been submitted to the Billing Team and flagged for urgent attention so it can be prioritised and actioned without further delay. We are actively pushing for a response to be provided to you as soon as possible. We’ll continue monitoring this closely and ensure you’re updated as soon as feedback is received. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
15 May 2026, 11:18It is now the 15/5 and still no reply. This is what I am talking about. You can't complain about the service because there is no service from MWEB!
GK
Gareth K's update15 May 2026, 11:18
Reviewer Update
It is now the 15/5 and still no reply. This is what I am talking about. You can't complain about the service because there is no service from MWEB!
Mweb's replyOfficial
15 May 2026, 12:00Hi Gareth,
It’s completely understandable that you`re feeling this way and recognise how discouraging this experience has been, especially as a paying customer trying to get this matter resolved.
We have reached out again to the Billing Team and reiterated the urgency of your case. The lack of feedback to date has been noted, and we’ve requested that this be prioritised and responded to directly so you are not left without answers any longer.
We are here to help and will continue pushing internally until you receive the feedback you’ve been waiting for.
Kind regards,
Mweb Team
It’s completely understandable that you`re feeling this way and recognise how discouraging this experience has been, especially as a paying customer trying to get this matter resolved.
We have reached out again to the Billing Team and reiterated the urgency of your case. The lack of feedback to date has been noted, and we’ve requested that this be prioritised and responded to directly so you are not left without answers any longer.
We are here to help and will continue pushing internally until you receive the feedback you’ve been waiting for.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 12:00
Official
Hi Gareth,
It’s completely understandable that you`re feeling this way and recognise how discouraging this experience has been, especially as a paying customer trying to get this matter resolved.
We have reached out again to the Billing Team and reiterated the urgency of your case. The lack of feedback to date has been noted, and we’ve requested that this be prioritised and responded to directly so you are not left without answers any longer.
We are here to help and will continue pushing internally until you receive the feedback you’ve been waiting for.
Kind regards,
Mweb Team
It’s completely understandable that you`re feeling this way and recognise how discouraging this experience has been, especially as a paying customer trying to get this matter resolved.
We have reached out again to the Billing Team and reiterated the urgency of your case. The lack of feedback to date has been noted, and we’ve requested that this be prioritised and responded to directly so you are not left without answers any longer.
We are here to help and will continue pushing internally until you receive the feedback you’ve been waiting for.
Kind regards,
Mweb Team
Best regards,
GK
Gareth K's updateReviewer Update
15 May 2026, 12:06If I do not get contacted on *** today to resolve this I will put a complaint in with ICASA
GK
Gareth K's update15 May 2026, 12:06
Reviewer Update
If I do not get contacted on *** today to resolve this I will put a complaint in with ICASA
GK
Gareth K's updateReviewer Update
15 May 2026, 12:41I received a call but as I picked up it was cut off?
GK
Gareth K's update15 May 2026, 12:41
Reviewer Update
I received a call but as I picked up it was cut off?
Mweb's replyOfficial
15 May 2026, 12:50Hi Gareth,
Thank you for coming back to us and for the update.
We can confirm that an attempt was made to contact you, however the call was unfortunately not successful. Although they did not reach you the account has been credited, and an email containing a statement confirming the credit has been sent to you for your records. Please check your inbox (and spam folder if needed) for this confirmation.
If you still require any further assistance, please feel free to reach out to us again via a private message on Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Thank you for coming back to us and for the update.
We can confirm that an attempt was made to contact you, however the call was unfortunately not successful. Although they did not reach you the account has been credited, and an email containing a statement confirming the credit has been sent to you for your records. Please check your inbox (and spam folder if needed) for this confirmation.
If you still require any further assistance, please feel free to reach out to us again via a private message on Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 12:50
Official
Hi Gareth,
Thank you for coming back to us and for the update.
We can confirm that an attempt was made to contact you, however the call was unfortunately not successful. Although they did not reach you the account has been credited, and an email containing a statement confirming the credit has been sent to you for your records. Please check your inbox (and spam folder if needed) for this confirmation.
If you still require any further assistance, please feel free to reach out to us again via a private message on Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Thank you for coming back to us and for the update.
We can confirm that an attempt was made to contact you, however the call was unfortunately not successful. Although they did not reach you the account has been credited, and an email containing a statement confirming the credit has been sent to you for your records. Please check your inbox (and spam folder if needed) for this confirmation.
If you still require any further assistance, please feel free to reach out to us again via a private message on Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Best regards,