AS
Anwar S

1 reviews | Active since May 2023

03 May 2023, 18:59

Mweb service terrible

I have never battle this long to try and get a human to help me at company, all automated responses.

The telephone number for billing is a disaster, rings and goes dead.

Tons of people employed to sign up new clients, however no aftersales.

No one can reconnect my data connection and keep getting transferred to a department where no one works or even answers the phone. Yet an automated response keep reminding you " calls are being recorded ". They a are terrible at service delivery.

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Replies (1)
AS
Anwar S's update04 May 2023, 11:06
Reviewer Update
All sorted.

Abdul (Retention officer) and Jolene (Billiing) you guys are awesome.

Sorted in 5mins, helps when you know what you doing. This after 2 days of aggravation.

Well done.