Mweb service terrible

<p>I picked up problems with my ADSL line and the first email (2 June) to Mweb was</p> <p>My ADSL line deteriorated over the last couple of weeks and after a few visits (4) by Telkom the recommendation was that a new router is required. (The recommendation from Telkom and you.)<br /> Which I did. I phoned Mweb sales and the router was delivered the next day. Great! I replaced my Technicolor router with the delivered Mweb ZyXEL.<br /> Installation went well, one hiccup sorted by Mweb Tech Help, until I tried pairing the ZyXEL with the Mweb extender WRE2205. It did not connect.<br /> The next day I phoned Mweb and the first contact and supervisor refused to help me, "We only support the FON router". “The ZyXEL is not a FON router”.<br /> Trying to explain that the ZyXEL router is from Mweb and surely you must support the router was met with the same sentence "We only support FON routers"<br /> They had no idea what FON means. I learned that "There is no FON routers available and Mweb is not supporting FON anymore. FON is now done through a third party."<br /> The new router had no impact on the line problems.<br /> This afternoon I tried again. "Is your router black and white?.... You received the old router.. there is a now a new FON router available".<br /> ……<br /> Question 3: Some of your crew is not trained. They stick with the same sentence. Over and over. When will you fix this problem?<br /> Question 4: Any suggestions of a good Service Provider?</p> <p>I kept on forwarding the original email every day. Then I got an answer on 12 June.</p> <p>Thank you for your e-mail.<br /> I do apologise for someone not getting back to you regarding your query.<br /> I have logged your query with our technical department and they should be in contact with you regarding that.<br /> As they only can be able to assist you accordingly.<br /> </p> <p>On the same day (12 June) I responded</p> <p>Do not put the blame on the Technical Department.<br /> Mweb should answer my questions.<br /> </p> <p>Mweb on 17 June</p> <p>Also be advised that we no longer supply the FON router.<br /> </p> <p>19 June. I forward the same email for the 10th time, with complete history to Info, Sales and Tech.<br /> And as fast as I send them Mweb respond on “My Account Queries” with “Resolved”.</p> <p>That is a blatant lie!</p>