TK
Thuto K
1 reviews | Active since Jun 2015
07 May 2026, 12:22
MWEB SERVICE SUCKS
This company is useless. Till to date, nobody has called me with regards to my query. I tried to chat with them online, they keeo you holding. Phone call, we are kept on hold until we exhaust our airtime. FUNNY HOW EFFICIENT THEY WERE WHEN I WAS FIRST JOINING THEIR SERVICE. NOW THEY JUST ****EN USELESS
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 May 2026, 12:32Hi Thuto,
We understand how frustrating and upsetting it is to struggle to get assistance after repeated attempts across multiple channels, especially when support was readily available during sign‑up. This is not the level of service we aim to provide, and we recognise the impact this has had on your confidence in us.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll ensure it’s reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to struggle to get assistance after repeated attempts across multiple channels, especially when support was readily available during sign‑up. This is not the level of service we aim to provide, and we recognise the impact this has had on your confidence in us.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll ensure it’s reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 12:32
Official
Hi Thuto,
We understand how frustrating and upsetting it is to struggle to get assistance after repeated attempts across multiple channels, especially when support was readily available during sign‑up. This is not the level of service we aim to provide, and we recognise the impact this has had on your confidence in us.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll ensure it’s reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to struggle to get assistance after repeated attempts across multiple channels, especially when support was readily available during sign‑up. This is not the level of service we aim to provide, and we recognise the impact this has had on your confidence in us.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll ensure it’s reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
TK
Thuto K's updateReviewer Update
07 May 2026, 19:12CURRENTLY I WOULD LOVE TO UNSUBSCRIBE FROM MWEB BECAUSE REALLY, YOU ARE USELESS. SO PLEASE ORGANISE THAT I UNSUBSCRIBE
TK
Thuto K's update07 May 2026, 19:12
Reviewer Update
CURRENTLY I WOULD LOVE TO UNSUBSCRIBE FROM MWEB BECAUSE REALLY, YOU ARE USELESS. SO PLEASE ORGANISE THAT I UNSUBSCRIBE
Mweb's replyOfficial
08 May 2026, 09:17Hi Thuto, we can see how frustrated you are with the experience, and we hear your request clearly to cancel your service. We will log your cancellation request with our Cancellations Team to review and process it accordingly. They will handle the next steps and ensure the account is attended to in line with the required process. If there are any final details needed from your side, the team will reach out directly to avoid any delays. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 May 2026, 09:17
Official
Hi Thuto, we can see how frustrated you are with the experience, and we hear your request clearly to cancel your service. We will log your cancellation request with our Cancellations Team to review and process it accordingly. They will handle the next steps and ensure the account is attended to in line with the required process. If there are any final details needed from your side, the team will reach out directly to avoid any delays. Kind regards,
The Mweb Team
The Mweb Team