MWEB service sucks!

I have uncapped wifi with MWEB, when I connect to the internet via wifi, all the devices get kicked out. I have been calling the service provider (technical support) to assist me, after spending hours on the line to get through, when I finally get through they will assist and I will be on the internet for a few minutes then the same problem persist. I was advised that my router was faulty and had to get another one. I went and bought another one and they were not able to assist. I then took my old one that I used with Rain Services provider connected it it and was working for at least an hour or so. Today after spending almost another hour on the phone, just to put me back to where I was on Monday.

I do not think that their technicians are well equipped with knowledge to assist.

I am very disappointed on the poor quality of service received for the past week as well as the incorrect advise on getting other routers only to find out that I am exactly where I was a couple of days ago, let alone the frustration that I have to deal with, with all the phones calls and not being able to connect to the internet and also paying for a service that I cant use