Mweb service, so weak it needs medical assistance

<p>I have been experiencing severe latency issues for several months already. These issues started June 2016 and magically vanished January 2017 until April 2017 when they started again, and are still ongoing. During these times I have collected ample amounts of data indicating that the fault is originating somewhere at the Telkom exchange. (Yes only one pc connected via cable, multiple router/ cables tested, filters removed and different ISP accounts used, including Telkom test account.)</p> <p>The thing that has been driving me to frustration, is my ISP Mweb. Ironic since their new add spin all over Facebook is to make life uncomplicated and join them to get rid of frustration. This has not been the case. I have given them all the data they need and specific contact information, only to have them phone the wrong number or not even phone at all for a scheduled call, rescheduling the call via email to the next week only after I contacted them AGAIN to call them out on their pathetic service. They also thought leaving offline Facebook messages after being an hour late for a scheduled call was all right. </p> <p> </p> <p>So in short, I have an issue at the Telkom exchange that is severely disrupting our quality of life with regards to internet usage and the ISP (Mweb) we specifically joined to handle Telkom issues for us, can't even handle phoning the correct number after they were given specific and clear contact instructions, let alone use all the damning information with regards to my line fault.</p> <p>You burnt a once loyal customer with your disgusting service.</p>