Mweb service. Poor and pathetic

I contacted Mweb on the 8th of January 2025 because of the poor Internet. It kept on buffering so I callled to cancel. Then the lady Brenda said they would equal the price when we upgrade. I accepted and then the router bombed out because the router could not do the upgrade so I was left with out Internet for 5 days. This is after they said 2 days maximum. Please keep in mind I am blind so everything is voice activated. It took 5 days for them to send a new router. Then had to spend more money on phone calls trying to get someone to assist me in setting it up. They are very quick to deduct money for a service that’s not been provided. I have been waiting 11 days and counting for them to upgrade my line and still NO RESPONSE. this is really the worst company. All calls are recorded please go back and check how many times I called. The amount of money I had to pay to keep my home running on data because they are ***********. They want to keep their customers but this is the service we get????? The last call I placed was the 17th where i asked for one of the managers to call me but that is also never going to happen because AGAIN ITS MWEB!!