MWeb service pathetic

On 26 February Mweb sent me an email advising of a price reduction in my fibre product as well as the offer of a free VOIP product. I have had a VOIP product for some time, so you would think it would be relatively simple to upgrade my product and stop the debit order. No such luck. I am still paying for my VOIP, have logged umpteen calls, and get fobbed off each time with the statement that " it is with a manager". If I didn't have an MWeb email address I would cancel and find another service provider because of the pathetic service. Second gripe: I changed from Vumatel to Openserve which took effect on 4 May. But I am still paying for Vumatel. I have phoned multiple times to query why Vumatel is still active on my profile which means I am paying for a service which is redundant, I get told, guess what...." it's with a manager". This time I have a name: " Samantha Soyle (sp?). So my guess is MWeb staff have been trained to fob customers off with the statement " it's with a manager". Much like the business' which tell you they take your complaints seriously and it's been escalated blah blah blah. So I am left wondering if this incompetence is deliberate to inflate income: I am paying for VOIP which should be free, and I am paying for Vumatel which I have cancelled.