Mweb service of porting of telephone number to Voip extremely poor!

My Mweb account no. : ***. Extremely poor service from Mweb with regards to porting my Telkom landline number to Mweb Voip. I requested the porting on 21 May 2019. My Telkom line was cancelled in the porting process and after enquiries at Telkom, I was told it was because my line was ported to Mweb on 3 June 2019, with reference no. ***mweb***annandale. I supp**** this reference number to Mweb, but to date, 19 August 2019, my Telkom number has still not been ported to my Mweb Voip. I enquired on numerous occasions at Mweb telephonically as well as on Mweb Facebook via messenger on 10,11,25,26,29 July 2019 & 5,7,14 August 2019. On every occasion the person replying from Mweb apologised and indicated that the issue will be escalated. Needless to say say, I am still waiting for the porting process to be done! At some point I was contacted by someone from Mweb informing me that they are sorry but Telkom cancelled the line and they (Mweb) cannot help me further. The service, or the lack thereof, is beyond pathetic and I feel Mweb is also guilty of false advertising in so far the undertaking to port your existing landline number if you sign up for Mweb Voip services.