Item: Mweb
Rating: 1
Author: Loutjie S

Mweb's replyOfficial

04 Mar 2026, 09:29

Hi Loutjie, thank you for sharing your experience. We completely understand how frustrating it can be to face connectivity issues, especially when your service has been interrupted for an extended period. Experiencing long wait times, dropped calls, and delays in getting assistance is understandably stressful, and your frustration is valid. We want to assure you that there is already a technical support escalation open for your account, and our team will be reaching out to you directly to assist with resolving the issue and restoring your service as quickly as possible. In the meantime, here are a few steps that can help optimise your connection and improve stability:

Restart your router or LTE device – this often clears temporary network glitches.
Check your device location – placing your router in an open area, away from walls or electronics, can improve signal strength.
Ensure your firmware is up to date – open the Mweb App to check for any updates for your router/modem.
Reconnect your devices – disconnecting and reconnecting your devices can sometimes stabilise the connection.

We truly understand the inconvenience caused by limited support over weekends, and your feedback is being taken seriously to help improve service availability in the future. Please know that our team is committed to helping you get back online and ensuring your connection is as consistent as possible. Your experience matters, and we will work with you until the issue is resolved so you can enjoy the reliable service you expect from Mweb. U^

Best regards,

Mweb's reply04 Mar 2026, 09:29

Official

Hi Loutjie, thank you for sharing your experience. We completely understand how frustrating it can be to face connectivity issues, especially when your service has been interrupted for an extended period. Experiencing long wait times, dropped calls, and delays in getting assistance is understandably stressful, and your frustration is valid. We want to assure you that there is already a technical support escalation open for your account, and our team will be reaching out to you directly to assist with resolving the issue and restoring your service as quickly as possible. In the meantime, here are a few steps that can help optimise your connection and improve stability:

Restart your router or LTE device – this often clears temporary network glitches.
Check your device location – placing your router in an open area, away from walls or electronics, can improve signal strength.
Ensure your firmware is up to date – open the Mweb App to check for any updates for your router/modem.
Reconnect your devices – disconnecting and reconnecting your devices can sometimes stabilise the connection.

We truly understand the inconvenience caused by limited support over weekends, and your feedback is being taken seriously to help improve service availability in the future. Please know that our team is committed to helping you get back online and ensuring your connection is as consistent as possible. Your experience matters, and we will work with you until the issue is resolved so you can enjoy the reliable service you expect from Mweb. U^

Best regards,

LS

Loutjie S's updateReviewer Update

04 Mar 2026, 09:39

That is all you have, bots that gives options. A human made a mistake and gave my working line to someone else. A human needs to fix it. As we speak, I am on your life chat, took 60 min for someone to answer.

LS

Loutjie S's update04 Mar 2026, 09:39

Reviewer Update

That is all you have, bots that gives options. A human made a mistake and gave my working line to someone else. A human needs to fix it. As we speak, I am on your life chat, took 60 min for someone to answer.

Mweb's replyOfficial

04 Mar 2026, 09:54

Hi Loutjie, thank you for sharing your feedback. We completely understand how frustrating this situation must be. Our team is actively reviewing the issue and will provide feedback to you directly as soon as possible. We appreciate your patience while we work to resolve this matter and are committed to ensuring you receive the support you need. U^

Best regards,

Mweb's reply04 Mar 2026, 09:54

Official

Hi Loutjie, thank you for sharing your feedback. We completely understand how frustrating this situation must be. Our team is actively reviewing the issue and will provide feedback to you directly as soon as possible. We appreciate your patience while we work to resolve this matter and are committed to ensuring you receive the support you need. U^

Best regards,

LS

Loutjie S's updateReviewer Update

04 Mar 2026, 12:46

Reff no. MWEB***0. After my live chat from 8h30 to 12h00, just to hear this is the same number issued on Monday. Openserve switch my line within a few minutes and after 2 and half days, Mweb cannot get them to fix it. Change it back.

LS

Loutjie S's update04 Mar 2026, 12:46

Reviewer Update

Reff no. MWEB***0. After my live chat from 8h30 to 12h00, just to hear this is the same number issued on Monday. Openserve switch my line within a few minutes and after 2 and half days, Mweb cannot get them to fix it. Change it back.

Mweb's replyOfficial

05 Mar 2026, 08:32

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

Mweb's reply05 Mar 2026, 08:32

Official

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

LS

Loutjie S's updateReviewer Update

05 Mar 2026, 15:42

This is Thursday, still no service. On the live chat from 12h30. I have spoken to 4 guys. keep on transferring me. It is now 15h40. Sounds like a simple fault. No service since Monday.

LS

Loutjie S's update05 Mar 2026, 15:42

Reviewer Update

This is Thursday, still no service. On the live chat from 12h30. I have spoken to 4 guys. keep on transferring me. It is now 15h40. Sounds like a simple fault. No service since Monday.

Mweb's replyOfficial

05 Mar 2026, 15:46

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

Mweb's reply05 Mar 2026, 15:46

Official

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

LS

Loutjie S's updateReviewer Update

05 Mar 2026, 15:48

Great! a copy and paste answer from this morning!

LS

Loutjie S's update05 Mar 2026, 15:48

Reviewer Update

Great! a copy and paste answer from this morning!

Mweb's replyOfficial

05 Mar 2026, 15:56

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

Mweb's reply05 Mar 2026, 15:56

Official

Hi Loutjie. We completely understand how urgent it is for you to get back online. We’ve escalated this to the relevant team and requested that they follow- up on the matter and provide you with feedback as soon as possible.

Thank you for your continued patience while we work to resolve this matter. T^

Best regards,

LS

Loutjie S's updateReviewer Update

10 Mar 2026, 09:58

No connection, day 8. Another reference number received 6 March. MWB***0. On the phone again.

LS

Loutjie S's update10 Mar 2026, 09:58

Reviewer Update

No connection, day 8. Another reference number received 6 March. MWB***0. On the phone again.

Mweb's replyOfficial

10 Mar 2026, 12:03

Hi Loutjie. We completely understand how frustrating it must be to still be without a connection after so many attempts to resolve this. We see that corrections were made to your line profile, but your connection is still down. A fault has now been logged to restore your service, and we’ve escalated this on our side, requesting that our Escalations Team monitor the fault closely and provide updates as progress is made.

Thank you for your patience while we work to get your connection back online as quickly as possible. T^

Best regards,

Mweb's reply10 Mar 2026, 12:03

Official

Hi Loutjie. We completely understand how frustrating it must be to still be without a connection after so many attempts to resolve this. We see that corrections were made to your line profile, but your connection is still down. A fault has now been logged to restore your service, and we’ve escalated this on our side, requesting that our Escalations Team monitor the fault closely and provide updates as progress is made.

Thank you for your patience while we work to get your connection back online as quickly as possible. T^

Best regards,

Mweb service non existing