MWEB SERVICE LEAVES MUCH TO BE DESIRED :(

I recently decided to upgrade to fibre from fixed LTE and contacted MWEB. Well, the agent was very helpful and keen to sell me a fibre package. Of course, they also answer their phones very quickly when it's a new sale. The sales agent let me know that frogfoot would be here within 2 weeks to do the installation. She also assured me that the lockdown would NOT have an effect on this waiting time. Needless to say, it is now almost 3 weeks later and I'm still waiting. The worst is, every time I call MWEB my average waiting time on the phone is 40 MINS!!!!! I called them two days ago (waited on the phone for 40 min again) and ended the call with a promise that they would get back to my by COB that day. It's now two days later and no one has even bothered to call or e-mail me. I am now really regretting signing up with MWEB, wish I'd gone with some other ISP as its all promises and no action. The worst is they keep blaming frogfoot but cannot give me any further information or call frogfoot on my behalf. SERIOUSLY DISAPPOINTED as I need the internet connection for work in this lockdown period.