Mweb service is rude and ***********

My initial experience with Mweb was amazing, the lady in sales was very helpful polite and efficient. However once I had taken out the product with her is where my problems started. The person who was supposed to come and do the installation for the fibre at my house called me last Tuesday. As I was busy on a call I could not answer the call from the installer. I emediately phoned back but got no answer. Again on Wednesday, Thursday and Friday I tried calling back to no success.

I then also called the mweb call center a few times where my experience was between being transferred from one department to another with no success to rude agents just dropping the call in my ears.

I still have not been contacted to arrange installation even though my initial interaction with sales I was promised fast service due to the urgent need for wifi at my premises.

Besides my first interaction with MWEB I have only been disappointed, been on calls that total in the reagent of 3 hours. Been sent from pillar to post. Had rude call center agents who made jo secret that they are unwilling to assist and had the line cut 3 times.

So now I will be going to social media to warn other potential clients not to do business with a company that only wants to take your money and then basically tells you to just wait they will help you when the time suites them which is never.

This was by far the worst service delivery that I have experienced in my whole life. I have experienced better service from Telkom and DSTV (which was voted 2 of the worst service centers in our country)

Please do not make use of Mwebs services you will be frustrated to the end of days. Ps I still have not been contacted for installation and it has been a week since the first time I missed one call. One of the MWEB sales people actually told me in so many words "sorry you should not have missed the call, now they will move you to the back of the queue and there is no way of reaching them" so now he insinuated that its my fault they have bad service and is rude.