MWeb service is pathetic.

MY wife and I were excited when Evotel started marketing fiber in our area. With them they had the marketing information for the ISPs listed with them. MWeb seemed to have the best offering with two months free, free installation, and a very good monthly fee. We signed up as we were wanting fiber for a long time. MWeb sent us our account number and told us the router was on its way. Evotel would contact us to do the installation as soon as they had completed the fiber installation in our area. The fiber is still not completed in our area (we were told approximately another week) but MWeb has already increased our fee. We haven't even "enjoyed" their service yet, and we have already had a fee increase. Then trying to get through to them to complain is a nightmare as they have so many protocols to get through to them it makes it extremely complicated. Then they say that they sent out the notification to customers 1 day after they received a fee increase from Evotel. That is doubtful, as having been in business, that is not how businesses run. They would have known about the increase a couple of months ago, after speaking to Evotel, and would have been able to warn new customers and signed them up on the new fee, and not the old fee with an unexpected increase before the customer even has a service. I was with MWeb still when we all used dial up and I left them due to bad service. It appears that they have not changed.