Mweb service has declined

Yesterday we had no internet. I phoned Mweb technical - was on hold for an hour even though I was no. 2 in the queue and they tell me my account has been cancelled - no idea why as I did not cancel it. I have been trying to call Mweb since 8am today and just in a queue. They ask me to put in my details and then press a number confirm - no luck there. Try the app no luck. This is the worse service ever considering I've been a client for over 15 years.