Mweb service- gone down the drain

A few months ago a salesman tried to pitch fibre to me. I politely said I wasn't interested but he suggested keeping the package they had on hold for 6 months - maybe I would be interested then to which I agreed. It is 6 months later and I am in the 7th circle of hell with Mweb. They have gone ahead with the order without first consulting me - it was NOT a definite thing!!! According to them I ordered fibre. I have phoned in repeatedly and I get shunted from Peter to Paul to Mary in between having to listen to a disgusting worn down tape recording of music deliberately designed to wear you down. Also - there is no department to help me. On phone or on my site. There is no option for what has happened to me - so no one will help me. Either they help me - via Hellopeter or I cancel. What has happened to Mweb!??