MWEB SERVICE FROM HELL!!!

I have been a customer since 2019. It is almost impossible to connect with a human to change anything. My phone number changed in August, unable to update. Request to changed Debit order date for the last 2 months debit has bounced and I have paid via EFT. Today once again due to NOT being debited on the 1st but on Monday 29th my bank reversed the debit charged me unpaid fee and I manually paid MWEB. I FINALLY get hold of an agent Tetelo, I send him POP and he tells me my service will be cut due to R50 unpaid debit order fee! What unpaid fee when I have paid them! My bank is so frustrated with me calling every month they actually recommended a different service provider!!! I am so tired of you MWEB! R50 you want to cut my WIFI when YOU are debit the account on the wrong damn date!!!