MWEB Service failure

I app**** for Fibre 6 April 2020. Within minutes the application was approved. 6 yes SIX weeks later I still dont have Fibre. Constant phone calls that takes between 23 to 50 minutes before answered and emails from me to mweb with no resolution to date as they have a issue with a "B" code they in error supp**** to the installer. This is the worst service I have ever received, not even my cancellation request are acknowledged, they can come collect their router at their own expense, I will take a contract with a service provider who wants business and can supply feedback. In this state our economy is in I would like to believe that client retention and satisfaction would be top of mind, perhaps that's what sets businesses apart! Very dissapointed