Mweb Service Extremely Poor

Transferred my fiber service from WebAfrica, the less said about this ISP the better, to Mweb. I chose Mweb because they had a good rating on Hellopeter. However it seems that this might have been a mistake. Although I joined Mweb in April, because of a calendar months notice required by Webafrica, I requested that the service only be activated on 1 June.

Mweb billed me on Monday, 31 May. On Monday evening still no service so I contacted the Mweb technical support and was helped by a knowledgeable technician who escalated the problem to Vumatel. Fault MWB Tuesday morning at 10h00 Vumatel were at my house and tested the link and confirmed that the fiber connection was fine but still connected to Webafrica. They immediately escalated the problem to the backend and had the FSAN number of the Gigapoint fiber router relayed to Mweb for them to configure at the backend in order to enable connection to their platform. After several phone calls to Mweb, each costing about R30 due to the long times spent in the queue, the connection is still not functional, despite a SLA as quoted by Mweb, of 48 hours. Using the Mweb application to access their site via telkom data link, no updates of the escalated service requests were provided and no feedback given regarding when this connection, of an existing fiber installation would be configured. Vumatel service was quick and efficient.

Would I reccomend Mweb as an ISP to a good friend, not likely.