Mweb service extremely poor

I have struggled with mweb for more than 3 weeks now. I ordered fibre for our home with our network provider being Vumatel. Installation is complete and our rooter is configured, we still not connected to the internet. I phoned mweb for the 5th time today and keep being bounced between departments, technical and sales. Technical says I need activation from sales and sales says technical needs to assist. Nothing is happening. I'm extremely upset with the service provided. I need this connection for work and nobody is assisting!!!! I need this sorted asap