Mweb service

I’m very disappointed in their service. They instructed me that I had paid for my WiFi services to the wrong account, which by the way belongs to them, and I should request a refund so that the funds can be placed in the correct account. I requested a refund and provided them with the correct documentation to process the refund. This was a week ago. Not only has the refund not been processed, but we have received no communication whatsoever from Mweb. They neglect to reply to any emails we’ve sent and the call centre has us going around in circles. It is a huge inconvenience because we’ve had no internet, I truly hope this can be rectified.