Mweb Service Delivery

I had fibre installed last week. I would like to know when my router will be delivered. I called and waited for 20mins to speak to someone. This is not the first time I couldn’t get through. My account seems to be active and I already received an invoice, yet now router. In the meanwhile I have to keep on buying data and use my cellphone as a hotspot in order to work. This is getting expensive and very frustrating...