MWEB Service at an all-time low!

It's been a rather frustrating 6 weeks. I purchased a Mesh WiFi 6 on 24th June and then started the process of cancelling the WiFi as the product was not correct. I have phone numerous times for MWeb to have this resolved and eventually the external courier company collected the device 19th July. Debit order processed 31Jul still did not take into account the returned device and my account was debited twice. I have been calling their Accounts Dept which takes +- 15 minutes before I ring off as no one answers. I tried 3 times yesterday with each episode taking 15 minutes at a time and still no one responding. Today, 02nd August I have been on the phone for almost an hour being put through from Accounts to Sales and back again. Absolute ridiculous service. After more than 10vyears with MWeb I'm at the point of cancelling this service. Thei Customer Service has deteriorated over the years and the service is absolutely shocking! Hopefully someone from MWEB will respond to this review and I will finally have someone that will actually acknowledge my problem and resolve it!